Now select … Then, move your mouse cursor over one of the sub-categories on the left, and then click one of the questions on the right. Necessary cookies are absolutely essential for the website to function properly. We also use third-party cookies that help us analyze and understand how you use this website. Start by clicking the general category that your question most relates to, at the top. You also have the option to opt-out of these cookies. *I have tried to purchase * transistors. It is mandatory to procure user consent prior to running these cookies on your website. The fur is falling off and getting all over my tights. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AliExpress about. level 1 In total, there are 2 ways to get in touch with them. While AliExpress does offer live chat as a way to get help, they do not have a phone number you can call. Please let us know so we can keep sharing the best possible information with other customers. It gets all over my feet or tights. A chat window will open, where you can talk with an AliExpress customer service representative. Go to www.aliexpress.com in your web browser and log in. Or is any of the information above inaccurate? Click in the box at the bottom and type in what you want to say; you can also click Send Picture to browse your computer for an image that you want to send along with your message (this may be useful in helping the agent visualize the issue that you’re having). Alright! In total, there are 2 ways to get in touch with them. © 2018 — Techboomers — All Rights Reserved. Say no, and boom - customer service rep will be calling you "dear" in no time. I can tell you that it probably is not our compan... Necesito ayuda y no la consigo por ninguna parte hace varios d*as os escrib* por un pro... ORDER *: ****************. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. Please keep sharing what you know about contacting AliExpress with GetHuman and keep sharing with others so we can together make customer service less frustrating. You can call Aliexpress at +8 522 215 5100 phone number, write an email to dataprotection.ae@aliexpress.com, fill out a contact form on their website www.aliexpress.com, or write a letter to Alibaba.com (Hong Kong Limited), 26/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong, Hong Kong, Hong Kong. hi solar for car it is a same solar for camp tv fridge. While AliExpress does offer live chat as a way to get help, they do not have a phone number you can call. Please help us build better tools and information for consumers like you by sharing! To contact AliExpress support, you can use the help section to open an instant message chat with a support agent about a particular issue that you’re having, or you can use the complaint section to file a grievance against a seller on AliExpress whom you do not feel is following the website’s rules. When you’re ready to send your message, click Send. But opting out of some of these cookies may affect your browsing experience. When you have sufficiently resolved your problem, click the End Service button. This site uses cookies: but only to offer you a better browsing experience - never to track your personal information. This will bring up a suggested help tip or link to point you in the right direction. I received an email saying to pick my package up at the post office but they refused to... Can't use this coupon after my purchase. When you chat with AliExpress agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. outlining the complaint, identifying the seller or offending product, writing details, adding pictures as evidence, supplying your contact information, and so on). Know any other ways to contact AliExpress? Sharing is what powers GetHuman's free customer service contact information and tools. ordering and receiving items from AliExpress. Move your mouse cursor over the Help menu at the very top of the screen, and select Submit a Complaint from the drop-down menu. When it does, click Submit a Complaint below the type of complaint that you wish to make. Live chat with AliExpress by following these instructions. These cookies do not store any personal information. Scroll to the bottom of the screen, and under “AliExpress Information”, click Customer Support. Since AliExpress does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. When you are done filling out the form, click the check box at the bottom to say that you understand the rules of making a complaint (i.e. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. We can usually help ensure a better outcome. my slippers are losing all the fur. I have a trouble with stealing money. Product NOT DELIVERED as it was ORDERED. Easiest way I found is to ask a simple question about the order; when Eva responds, she will also ask if this answers your question. A new tab or window should open in your browser. This category only includes cookies that ensures basic functionalities and security features of the website. The best of the 2 ways to get in touch with AliExpress by GetHuman AliExpress Customer Service Help Online Your best option for resolving your AliExpress customer service issue is by going to their help desk. Home » Online Shopping » Coupons / Discounts » AliExpress Course » How to Contact AliExpress Customer Service. If this doesn’t solve your problem, the Online Service button should now be available; click it. Hello. Then, move your … Start by clicking the general category that your question most relates to, at the top. On the next page, you will see a popup window and you will be connected to the chatbot. In the event that something does go wrong, though, this tutorial will show you how you can get in touch with AliExpress customer service. It's hard to tell if companies like AliExpress offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Now you know how to get in contact with AliExpress customer service if you ever run into a problem, whether it’s a general one or with regard to a specific seller! Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Seller blocked ANY... Sending messages to sellers & stores for questions on orders plus listed products. Since AliExpress does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Each type of complaint has a different form to fill out, but most contain similar elements (e.g. This website uses cookies to improve your experience while you navigate through the website. The department that mans the chat windows at http://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe are used to handling Missing Order, Problem With a Seller, Refund a Charge, Track a Package, Return an Order and other customer service issues. GetHuman and AliExpress have no relationship whatsoever. Mes... my slippers are defective. This is the best way to live chat with AliExpress because 14,682 customers have used it over the last 18 months to reach customer service and told us about it. Then click the Submit a Complaint button on the next screen. Hopefully, our tutorials in this course will help you sail smoothly through ordering and receiving items from AliExpress. you are doing so in good faith), and click the Submit a Complaint button. Tap or click the link above and we can advise you on how to best get there. How to Contact AliExpress Customer Service. Contact Aliexpress customer service. Why did you want to chat with AliExpress? http://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe. These cookies will be stored in your browser only with your consent.